Refund Policy

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Last updated: august 2026

 

This Refund Policy applies to purchases made from JMTHEARTIST.

 

REFUNDS FOLLOWING A RETURN

 

If you are entitled to a refund, we will reimburce payments received from you in accordance with applicable Norwegian consumer law.

 

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

 

We may withhold the refund until we have provided documentation showing that the item has been returned, where permitted by law.

 

Please see our Shipping & Retuns Policy for information regarding the 14-day right of withdrawal and how to return an item.

 

ORIGINAL SHIPPING COSTS

 

Where you choose to withdraw, the standard delivery cost paid for the original order will be refunded where required by law.

 

If you selected a more expensive delivery option than our standard delivery method, any additional shipping cost may not be refundable.

Unless otherwise required by law, you are responsible for the direct cost of returning the item.

 

DAMAGED, INCORRECT OR DEFECTIVE ITEMS

 

If your artwork or products arrives damaged, you receive an incorrect item, or the item does not correspond with what was agreed, please contact us at post@jmtheartists.com as soon as possible.

 

Please include your order number, a description of the issue and photographs of the item and packaging where relevant.

 

We will assess the matter and provide an appropriate remedy in accordance with applicable Norwegian consumer law. Depending on the circumstances, this may include replacement, repair, price reduction or refund.

 

COMMISSIONED & PERSONALIZED ARTWORK

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The right of withdrawal may not apply to artwork that has been made to your specifications or is clearly personalized, including certain commissioned artworks.

 

Any applicable cancellations and refund conditions for commissioned artwork will be communicated before the commission is confirmed.

 

This does not affect any mandatory rights you may have if commissioned artwork is defective or does not correspond with what was agreed.

 

REFUND PROCESSING

 

Once a refund has been approved, it will be processed using the applicable payment method.

Although we will process an approved refund withing the timeframe required by law, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

 

NON- REFUNDABLE COSTS

 

Costs that are not required to be refunded by applicable law, including certain additional delivery costs or return shipping costs, will not normally be reimbursed.

 

Nothing in this Refund Policy limits or excludes any mandatory rights available to consumers under Norwegian law.

 

CONTACT

 

For questions about refunds, returns or an existing order, please contact:

 

JMTHEARTIST

Email: post@jmtheartist.com

Norway